EagleQuest Refund Policy
Updated as of January 1, 2022.
Generally we will offer a full refund for any email service that is cancelled within the first 30 days after initial sign-up unless your account is terminated by us for a violation of the Terms & Conditions. Exceptions to this policy include any service that is advertised or labeled as "non-refundable" on our web site or in written documentation provided to the customer, in which case there is either no refund or the refund terms are outlined in a separate written agreement as provided. The initial 30 day refund policy is not available for renewing accounts or returning customers who have had service with us during any portion of the previous 12 months.
After 30 days from initial sign-up, ALL email services are non-refundable unless otherwise agreed to in advance in writing.
We do NOT offer pro-rated refunds for partial months of service. If you cancel in the middle of a monthly billing period, you will not receive a refund.
Domain Name Registration and/or Renewal Fees Are Always Non-Refundable.
Once a service period has ended it is always non-refundable.
Partial months are non-refundable.
One-Time Non-Recurring Services, Hourly Fees, and Consulting Fees are non-refundable.
Hardware & Software Purchases are non-refundable, but may be subject to a written guarantee or warranty that may be offered either by the Manufacturer/Developer or by EagleQuest or both. Ask for details at the time of sale.
We reserve the right to make exceptions to this policy on an independent case basis for unusual or extenuating circumstances at our sole discretion. If you feel your case warrants investigation and review for the possibility of an ICB refund exception, please contact us and we will take it under consideration. Our decision on whether to make an exception to our policy or not is final and at our sole discretion.
Any exception we make to this policy for one customer does not automatically apply to any other customer, even if they have the exact same complaint, experience, or excuse.
Any customer that issues a chargeback request via their credit card company without first attempting to resolve their complaint with an EagleQuest representative AND giving the representative reasonably sufficient time to solve the issue or to provide a manual refund hereby forfeits any right to any such refund even if the refund was guaranteed verbally or in writing.
We reserve the right to modify or replace this policy at any time without advanced notice. The current policy will always be posted on our web site.